Fulfil Nutrition Case Study – How an Irish FMCG brand used Byron Sharp’s playbook to deliver €30 million sales in an exploding category…

Since I’ve moved to the suburbs, I’ve become a people watching addict. As a planner, my day revolves around observing consumer trends and developing insights, so the daily Luas commute is catnip. The opportunity to observe the morning and evening routines of south Dublin commuters is a mini ethnographic research expedition every day.

I started noticing it about three years ago. First, it was the big buff office workers getting on the tram after a morning in the gym, still glistening from their workout. Next, it became the yoga pants brigade – 20 something females coming from boot camp in Dundrum.  All of a sudden, protein shakes exploded.

The shaker in hand had quickly become the new takeaway coffee cup – a social signalling device and #humblebrag opportunity manifested in a thick, frothy drink. Clutching a half litre of shake says something about you to your other commuters –

“I’m fit, I’ve been to the gym today and if this tram turns into some sort of frenzied rush to get off at St Stephen’s Green I will probably crush you”.

For the Irish consumer, protein has become a byword for health. And we’re becoming addicted.

Even modern Irish youth culture seems to be skewing more toward dead lifts and crossfit than Dutch Gold and cheap ciggies.

Brands have followed. The major FMCG companies have been keenly observing and jumping on the trend.

We now have protein water, protein Mars bars, protein Weetabix and protein pizzas. New product development in the space has exploded. Per Mintel data, 22% of Irish consumers have eaten a high in protein snack bar in the last three months, and the number of new products claiming to aid weight and muscle gain (including protein products) increased 237% between 2012 and 2016 in Ireland & UK. That’s a lot of competition, and represents a serious tipping point.

So with all of that competition, how has one small Irish startup cornered the exploding category? Simple.By following the tried, tested, counter-intuitive and often ignored principles of marketing scientist Byron Sharp.

Joining the dots, we can see an almost a perfect petri dish example of a Sharpian approach to marketing.

That’s what makes Fulfil Nutrition such a fascinating Irish marketing case study for the modern age.

Sharp marketing

When Byron Sharp’s ‘How Brands Grow’ book was released in 2011, it shocked and surprised the marketing world. Here was a text that methodically and scientifically blew accepted branding knowledge out of the water. And yet, there was nothing overly strange about Sharp’s approach. In hindsight, it makes complete sense, and has been borne out as correct in countless examples since, particularly in FMCG.

Though his theories have moved on slightly  since then, the 7 rules that Sharp puts forward in ‘HBG’ still hold.

He states that to grow, brands need to:

  1. Continuously reach all buyers of the category (communication and distribution) – avoid being silent and drive frequency.
  2. Drive mass physical availability. Ensure the brand is easy to buy, widely distributed in store and online. Help the buyer understand how it fits with their life.
  3. Get noticed. Grab attention and focus on brand salience to prime the users mind. If you’re not noticed, you’re nowhere.
  4. Refresh and build memory structures. Create mass mental availability. Make your brand first to come to mind. Respect existing associations that make the brand easy to notice and easy to buy, play on usage occasions and habits.
  5. Create and use distinctive brand assets. Use sensory cues to get noticed and stay top of mind, use stand out brand imagery and logos to help with this.
  6. Be consistent. Avoid unnecessary changes, whilst keeping the brands fresh and interesting.
  7. Stay competitive. Keep the brand easy to buy and avoid giving excuses not to buy (price, alienating a particular group).

The approach has been so successful that some of the world’s biggest spending marketers, companies like Unilever, Mars, Diageo have adopted it.

But although the book is a best seller, many marketers are either unfamiliar or not well versed in ‘How Brands Grow’. Outside the top echelons, it’s not widely taught.

Whether they’re aware of it or not (and I’d wager they are certainly aware), Fulfil are masters of Sharp’s approach.

Fulfilling potential

In late 2016, on the crest of a wave of protein NPD, Fulfil launched, filling a particularly sweet spot in the market. Affluent gym goers were looking for a low fat, low sugar, high taste protein bar option, a healthy, convenient snack that also played into their macros for the day. Plus, the flavours tasted great.

Fulfil founders Tom Gannon and Niall McGrath are both steeped in FMCG. Both worked for some of Ireland’s largest brands in their previous roles with Richmond Marketing. This closeness to the consumer helped them to spot the protein trend from the inside.

But we’ve seen many brilliant new products fall flat over the years.

Fulfil’s real success was in its positioning and marketing approach.

And they’ve borrowed heavily from the Byron Sharp brand playbook.

Their first stroke of genius was taking the world of confectionery and the world of protein bars and bringing them together.

According to an article on TheJournal.ie recently, the plan from the start was

“to make the brand feel bigger than it actually was. That meant getting Fulfil bars where people couldn’t avoid seeing them”

The ‘surround sound’ approach meant getting the bars out of the specialty isle, and up beside the tills in every retailer. The bar is sold across convenience, supermarket, health food and even in newsagents, offering it a mass physical availability that no other protein foodstuff enjoys.  If you don’t have distribution, you have nothing in FMCG, and Fulfil’s founders are old hands at delivering on this.

Sharpian principles are also literally baked into the product.

The packaging is designed to be distinctive, different to other, more clinical protein bars in the health food isle, with bright colours and strong fonts. These are distinctive brand assets that grab attention.

Fulfil has carefully walked the tightrope of innovation, retaining consistency (new flavours have retained the taste and nutrient content of the original bars), but using carefully staged launches (including secret tastings) to drive earned media and build excitement around the brand. If you’re not noticed, you’re nowhere.

With regards usage occasions, an important consideration for any FMCG brand, Fulfil have the obvious breakfast supplement/post gym market, but have also moved into healthy dessert options too.  Brand extensions have been avoided so far, but Fulfil has pushed recipe ideas that include protein brownies, cheese cakes and sundaes. This has helped drive reach by expanding the product’s usage.

Perhaps most importantly, Fulfil is the first ‘mass market’ protein bar and is competitive within a variety of sub-categories. In fact, this is built into the origin story. Founder Tom was annoyed at the gritty, horrible tasting bars on the market, and partnered with Niall to develop a crossover bar that tasted great and did the practical nutritional job too.

By positioning as a high cost ‘snack with benefits’ for the mass market instead of a health product,  Fulfil democratised a whole category .

They unlocked new consumer growth for themselves, creating mass reach and awareness in the process. This develops the brand’s salience, and though the price point of €2.75, is expensive when framed against other chocolate bars, the combination of taste and function seems to attract buyers.


While paid advertising has been limited, presumably due to budgets, the brand has made the most of its spend, using large, fame building assets to drive mental availability among consumers. They’ve invested in eye-catching outdoor, colourful social and used Instagram influencers to spread their message.

Most notably, on the ground activity has been a feature, bringing the bars to consumers who wouldn’t otherwise encounter them in novel ways. Activations so far have included a pop-up shop and a newly launched café in Dublin. Future plans include a network of franchised and company-owned cafés. That’s physical and mental availability taken to the max.

 

Real-time success

The results have been nothing short of awesome. The brand has gone from zero to household name in less than a year. There are already 12 flavours on sale, with more on the way. Fulfil have begun to sell across Europe, the Middle East and US. In 2018, Fulfil will go live in Australia.

According to the founders, bottom line success has been even more impressive. In year one, from no market base, Fulfil sold just under 15 million bars and is on track for 30 million in 2017.

They’ve cornered a growth category, taken protein bars from the nutrition aisle to the checkout and are perfectly placed to take a grip of the global protein bar market too.

I’ve no connection at all to Fulfil (besides an addiction to the bars) but it sure is inspiring to watch an Irish marketing success story in real time, built on the principles of one of the world’s sharpest marketers.

They’re all the rage on the Luas trams of south Dublin too.

 

 

 

Dear planners, trying to sound smart actually makes you look stupid…

 

 

I got stuck in a stuffy client/agency meeting recently. It was a Friday evening, and after a very long, detailed presentation, the whole room was flagging. The energy, free pastries and coffee that we enjoyed two hours ago a distant memory.

Then, just as we ended, one of the agencies did something that I’ve rarely seen before. The planner flicked to the last slide, titled “Enough of your bullshit, just get to the point” and finished the presentation with a three line rundown of their approach.

It cut the air of stuffiness and gave the meeting a renewed vigour. More importantly, we all remembered it 24 hours later.

Having a quiet word with the presenter afterwards, she told me a quick story. Seemingly, after another equally long meeting for a pitch, a client had fallen asleep while she was presenting. Upon waking at the end, he asked her to give a 10 second snapshot of her strategy.

She froze, unable to condense her big meaningful words into a short, sharp takeaway. Annoyed by her lack of clarity, the client snapped. They lost the business.

Since then the agency has made sure that every presentation ends with one of these pithy takeaway slides.

Simple right?

I made a mental note to steal the idea.

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Ryan Wallman (@Dr_Draper) is one of my favourite Twitter accounts. A contrarian Aussie copywriter, Ryan doesn’t take kindly to convoluted language.

One of his favourite pastimes is taking the piss out of bullshit brand terminology. Accenture is a particularly easy target.

 

I also like following Ryan because he consistently reminds me to be on my guard about falling into the jargon trap.

Every planner does it.

You’re giving a presentation and throw in a big word that you’d never normally say to ‘impress’ the audience (while cringing on the inside).

You over complicate a theme to make it sound deep and meaningful, when actually it’s just simple and probably useless.

Sometimes, you do it unknowingly. It’s the curse of knowledge – you understand what you’re talking about intimately, but others in the room don’t, so you use terminology that goes way above their heads.

But most of the time it’s done on purpose. We fully believe that using big words makes us sound more intelligent.

It’s part of the puffery of modern life.

Why use one simple word when three complex ones would do?

As my ex boss James Dunne wrote recently, the problem with planning is planners, and our turbocharged egos are drawn to over complication and downright wankery.

Red flag

Yet tests have shown that there’s a negative relationship between complexity and judged intelligence. It turns out that using unnecessarily complex language is a red flag to people.

Making seemingly simple things seem complex is a way for insecure professional ‘experts’ to insulate themselves. After all, if everyone understood complex topics like politics, the economy, digital marketing etc, then there’d be no need for them. Only when something is made difficult to understand is there a need for experts, who can charge high fees on the auspices of having figured it out.

But as Occam’s Razor states, the simplest explanation is often the correct one.

For example, you’d think that a guy like Warren Buffett would be a master of complexity, a wizard of financial instruments that the normal person could never grasp. But in fact, one of the richest men on the planet abhors unnecessary complexity.

According to Buffett:

“there seems to be some perverse human characteristic that likes to make easy things seem difficult”.

He purposely avoids speaking on topics that he doesn’t understand.

Maybe we could all learn from that.

Kill your darlings

Avoidance of jargon is particularly important to good writing. As Stephen King once wrote, the best authors ‘kill their darlings’ by ruthlessly editing. They do the hard work on behalf of their readers, chopping out any complexity and fat until their writing is razor sharp.

Strategists could learn from this.

It’s our job to use an Occam’s Razor approach to strategy, to separate the wheat from the chaff. We’re supposed to do the hard work upfront that chisels away at a problem and reveals its sharp edges. But unfortunately, our profession has become a byword for jargon and faux expertise.

We mistake lots of slides with big graphs and words for solid thinking. We blunt our thinking by hiding it in this tangled mess.

But it takes balls to lay yourself bare, to be confident that you’ve done the background work and just give the shortened version of a strategy instead of the full brain dump.

In such a climate of bullshit, to be able give a cogent, clear, simple story of where we’re at and where we’re going is an incredibly important skill.

As Michael Gove famously said, “people have had enough of experts”. So let’s stop coming across as egotistical “experts” and have a bit more intellectual empathy and humility.

After all simplicity is the ultimate sophistication.

Trying to sound smart actually makes you look stupid.

“Enough of your bullshit, just get to the point”.

 

 

 

 

 

 

 

TAM Ireland Plannervision 2017 – The Goldilocks Approach To Television

 


This is the video of a presentation I gave at TAM Ireland’s Plannervision conference on 17th September, in which I look at a less biased, more effective approach to thinking about television. Apologies for the sound, you may need to turn up your headphones!

The crux of the argument is that it’s critically important that we as a broader industry are introspective, aware of our own biases and start to take a more integrated look at television and digital.

As the great psychologist Daniel Kahneman said: Humans have an almost unlimited ability to become blind to our own biases and ignorance’, and this has led to hyperbolic thinking around TV’s death. 

The Goldilocks approach to television is a theory that attempts to find a middle ground in the extremely polarising arguments that hamper the industry, to find a way through the bias and overconfidence.

Within the presentation, I give three examples of how this approach will benefit the industry.

For links to data and other sources, see below. If you have any questions or comments, feel free to get in touch via @shaneoleary1 or shaneoleary1@gmail.com.